Stupidity reigns...
Palm came out with a new operating system, so I had to pick up a new PDA for testing purposes at work. I looked at several websites, and Circuit City had the best price ($50 cheaper than anywhere else). So I drove up to CC at lunch to buy the PDA. The price tag at the store was $50 more than the website listed, so I told the salesman about it. He walked over to a computer, got on the website, saw the cheaper price, and then said "Sorry, we can't match that price." I told him that it wouldn't really be matching the price since it was their price. He played around on the computer a bit more, and then said, "Sorry, it's only if you order it online for delivery or in-store pickup." I mentioned that I was in the store to pick one up, but was once again denied. So I asked him if I could borrow his computer. He agreed. I ordered the PDA online for in-store pickup from the computer sitting right next to the item I wanted to buy. The printer at his station started printing--it was my order. He took the PDA over to the service desk (I offered to carry it for him) where I paid for it at the lower price.
1 Comments:
That's a classic customer service story. It sounds like a Dilbert cartoon!
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